Monday, November 20

How NOT to Handle Customer Complaints: ABC Fine Wine and Spirits

This is a fairly simple customer service story. Just in case any of you are business owners in the Jacksonville area, I wanted to share it with you so that you could see how badly you can look when you decide to worry more about who might be trying to take advantage of you rather than how your customer feels about the experience at your store, as in you taking advantage of him.

Boom Goes The Dynamite: Why Bad Newscasts Are Fun

I'm not going to call out anyone specifically in Jacksonville. I know one newscaster I watch misspeaks more than any mainstream newscaster I've seen, but I grew up in Milwaukee's market, ranked #35, and then moved to KC, ranked #33. Jacksonville just broke into the top 50, so it makes sense that the newscasters would be more like I would have seen while traveling to places like Norfolk, Harrisburg, Grand Rapids, Birmingham, Greensboro, Albuquerque, Louisville, New Orleans, or Memphis. Newscasters who were dynamic and precise went to bigger markets from Milwaukee. It's a minor league kind of thing, with the stars often leaving markets like MKE for Chicago.

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